Dear Judy, Chad, and Renee,
Bob and I would like to let you all know what a positive experience we had working with Avalanche Floor Coverings on our recent remodel and installation of about 1400 sq/ft of hardwood flooring. First, we would like to thank all of you for timely communication from the point when we contacted you (via a website) for an estimate, scheduling, email communication, and through the installation and final payment communication. Every single time we had prompt concise communication and always had a timely response to our phone calls and email.
Second, I would like to compliment the hardwood installation crew led by Greg. If we were to rate this crew (as far as anyone who has ever worked in any of our homes) on a scale of 1 – 10 they would be a 10+.
We have had some great crews who have done work at our home, but never have we experienced such a hard-working, professional, skilled and efficient/clean crew as we did with them. The
y swept every morning and every evening on this big hardwood installation and they were personable, polite, professional, worked well together and are extremely skilled. We will now measure any crew we ever hire by their yard stick and they set the bar extremely high.
Third, we wanted to mention that in addition to the communication from Judy, Chad, and Renee that we had several interactions with Mike and others in the “back of the house” when we picked up tile, rug pads, etc. In every single case we realized that these are the most friendly and professional people we have ever dealt with! I guess that Avalanche truly has a healthy culture, which is obvious to those who deal with your company. I don’t know who the owner/manager is, but we would like to make it known to he/she/them that this is a very positive, professional, and genuinely friendly staff of professionals to work with.
All in all we would say that if and when we need flooring work in the future this positive experience will cause us to work with Avalanche again! We are also copying our interior design company, Color Is Good, and hope that they recommend many more customers who will have an experience as positive as ours!
Mavis and Bob
Judy, our designer was always so helpful. We love our kitchen she helped us with 2 years ago and now our Master Bath. Love Everything!!
Installation was performed professionally and customer service was excellent. There was a variety of choices and the design consultant was extremely helpful. We highly recommend Avalanche Floor Coverings for carpeting needs.
Excellent Job! We give Avalanche an A in every aspect of our project.
Your promptness & professionalism made working with you great. The coordination of all the different tradesmen being here when they were needed and everyone working together made everything go smoothly,
Carpet Installer was Awesome! I was worried about the pattern looking strange (not even). He did an excellent job. I give him an A+ for punctual, A++ courteous, A+++ being neat & cleaning up after the job. I would recommend Avalanche to all my friends
We love you guys!! Everything (Carpet and Laminate) was absolutely stellar. Couldn’t ask for any better.
Thank You, Thank You!
Thanks for a job well done. Your installer was great and did a very good job.
Thanks for the follow up call. Everything looks great. Again, we really appreciate all your hard work on scheduling, material orders, etc. The whole project went really well. Please thank all of your great installers for us for going above and beyond on this job. I know our office staff truly enjoyed each and everyone that worked on the job.
All of your installers were wonderful, professional and conscientious.
I just want to thank all of you at Avalanche for the outstanding work you did in connection with our new floor coverings. While your prices were competitive, the service we received was far superior at both the design and the installation stage. We had no hesitation to allow your team in our home. We particularly appreciated your patience and helpfulness as we worked together on our challenging layout and limited budget! We have already referred you to a friend.
Our job was done quickly but carefully. We were very happy with the workmanship & quality. Thank you Avalanche.
This is our first house. We love the carpet & tile. George loves to come from work, take his boots off, relax and lay on the carpet. Friends ask where we got it all the time and we tell them about you guys. Thank you very much!!
Our design consultant was great. She did a wonderful job helping us pick what was just right for our new home. Everything looks wonderful.
Avalanche is such a 1st rate company. Our experiences have always been excellent & this time when there was a mistake it was handled immediately & professionally. Exactly the kind of company you know you can count on time & time again! Thank you so much
Our designer was awesome, very professional and knowledgeable. We also commend your installation manager, he was so pleasant to work with.
Avalanche was great to work with and I love the way everything you helped me choose turned out! The granite looks great – they did a wonderful job on the seams and the tile installers also did a great job. Thanks again.
Your consultant spent a tremendous amount of time with us because we wanted a large amount of tile. We were enormously impressed with her knowledge, design talent, and patience! We liked your tile installer a great deal. He is an absolute Artisan. The tile work is the most extraordinary we have ever seen. Magnificent!
Your design staff was exceptional in providing input and allowing us to make final decisions based on our taste and budget. They also provided options when we had questions. The results are wonderful; exactly as we wanted. Thanks so much!
Thank you for assisting us in choosing a high quality carpet within our budget & helping us to see beyond “safe” color choices. You inquired about our lifestyle & décor & suggested colors I would have never considered on my own. Now that it is installed, we absolutely love the carpet and the two colors we chose! Our sincere thanks to you, your installation department & the installers. Each of you are experts in your field & provided us with superior and unequaled service.
Our installers were the ultimate definition of professionalism: punctual, prepared to do the job, concerned with our needs (sleeping accommodations, their top priority), fast and efficient and their workmanship was outstanding! They earned and deserve our five star rating approval. Thank you for being a great company to work with.