Dear Judy, Chad, and Renee,
Bob and I would like to let you all know what a positive experience we had working with Avalanche Floor Coverings on our recent remodel and installation of about 1400 sq/ft of hardwood flooring. First, we would like to thank all of you for timely communication from the point when we contacted you (via a website) for an estimate, scheduling, email communication, and through the installation and final payment communication. Every single time we had prompt concise communication and always had a timely response to our phone calls and email.
Second, I would like to compliment the hardwood installation crew led by Greg. If we were to rate this crew (as far as anyone who has ever worked in any of our homes) on a scale of 1 – 10 they would be a 10+.
We have had some great crews who have done work at our home, but never have we experienced such a hard-working, professional, skilled and efficient/clean crew as we did with them. The
y swept every morning and every evening on this big hardwood installation and they were personable, polite, professional, worked well together and are extremely skilled. We will now measure any crew we ever hire by their yard stick and they set the bar extremely high.
Third, we wanted to mention that in addition to the communication from Judy, Chad, and Renee that we had several interactions with Mike and others in the “back of the house” when we picked up tile, rug pads, etc. In every single case we realized that these are the most friendly and professional people we have ever dealt with! I guess that Avalanche truly has a healthy culture, which is obvious to those who deal with your company. I don’t know who the owner/manager is, but we would like to make it known to he/she/them that this is a very positive, professional, and genuinely friendly staff of professionals to work with.
All in all we would say that if and when we need flooring work in the future this positive experience will cause us to work with Avalanche again! We are also copying our interior design company, Color Is Good, and hope that they recommend many more customers who will have an experience as positive as ours!
Mavis and Bob